******** G*****
8*** ***** ***** Rd
*****, UT 8****
8*** ***** ***** Rd
*****, UT 8****
Verizon Wireless
Customer Service Department
Post Office Box 96082
Bellevue, WA 98009-9682
November 17, 2007
To whom it may concern:
My name is ******** G*****, and I have been a customer of Verizon Wireless for 5+ years. My Verizon mobile phone number is ***-***-**** and my account number is *********-*****. My social security number is ***-***-****.
Apparently, yesterday evening you called my alternate phone number, 801-***-****, and asked to speak with me. My father was so surprised that someone would ask for me at his house (it has been 10 years since I lived there) that he said “He’s dead” and hung up, assuming it was telemarketing. This is in spite of my being very much alive. And, in fact, sitting in the same room.
I suspect you were calling about my address, which has recently changed. I did not inform you of it because all my transactions with Verizon are electronic, and I just forgot. I updated my address information online today at 11:53 AM Utah time, and received a TXT message confirming the change.
I then called *611 and spoke with a representative named Chris. In spite of – I’m guessing – not having much training for what to do when a customer calls and says “I’m not dead” he did an excellent job listening. And, when he checked the notes regarding my account, indeed found one stating that the customer is “deceased.” He told me he would insert a note that the customer is NOT deceased, but he was not sure whether any other action had been taken by Verizon as a result of this miscommunication.
Thus I am formally contacting you in writing. I am not deceased. I like Verizon, I like my phone number. I instruct you to take any necessary action to remove any hint that I am deceased from my account. I also specifically request that you do not inform any business partners of the erroneous news that I am dead.
Next time, just call my [Verizon] mobile number!
Sincerely,
******** G******
2 comments:
that is pretty funny. i suppose i need to do all that too. we should talk about that. i hope you are having a wonderful monday.
Hmm... Now I know how I'm getting out of my wireless contact without a break fee!
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